Central Laboratory After-Sales Service Week | Ensuring Excellent Service Support to Safeguard Laboratory Safety
2024-07-31
High-quality after-sales service is the cornerstone of our corporate image, and we firmly believe this. No matter how big or small the issue, we are committed to doing everything possible to resolve it, continuously enhancing our after-sales service standards and refining our service delivery system to provide customers with even more exceptional support.
June 2024 Central Service Week Location: Wushan Campus of South China University of Technology
Participants in the Central Sales Service Week: Kan Guoqing, Lin Jinzhou
Event Venue
The Central After-Sales Service Team rigorously upholds its service commitments by conducting thorough, comprehensive inspections of laboratory equipment at the Institute of Materials, the Institute of Metals, and the Institute of Chemistry. During these inspections, any issues arising during equipment operation are identified and promptly rectified. Special attention is given to aging equipment that has been in use for 10 years or more, with a focused review to detect operational malfunctions and potential safety hazards. For such equipment, after-sales technicians address issues such as loose or jammed components and worn power cord insulation by performing repairs and reinforcing the power cords for added protection. When equipment components show signs of aging or damage, they are replaced; and if electrical components have severely deteriorated, the team recommends scrapping the equipment following appropriate testing. Scrapped equipment is systematically registered and reported to expedite the disposal process, thereby ensuring the safe and reliable operation of all laboratory equipment.
After-sales service event photos
After-sales service event photos
In addition, during this event, the maintenance personnel from Zhonghuan Electric Furnace provided a detailed briefing on the proper and safe operation of the equipment to ensure that students could use it correctly and safely. The briefing covered the equipment’s basic structure, safety operating procedures, demonstration of the operational workflow, fault identification and troubleshooting, key points for daily maintenance, emergency response measures, operational precautions, as well as a Q&A and interactive session.
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Address: No. 11 Shuangchuan Road, Tianjin Beichen Science and Technology Park
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